Denon DBT-1713UD overview

Number of problems: 5

Number of solved problems: 4

Number of unsolved problems: 1

Problem resolution: 80%

Compared to other blu-ray and dvd players:

Denon DBT-1713UD: Likelihood of getting a solution

Excellent 
Ranking: 3rd out of 81
Most likely to get a solution:
Panasonic DMP-BD77 - problem resolution score of 75%
Least likely to get a solution:
Panasonic DMR-PWT635 1TB - 4 out of 11 problems solved
Common problems with the Denon DBT-1713UD


Solutions for the Denon DBT-1713UD
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Problem: The picture and sound (video and audio) keeps skipping and jumping.

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Solution 1: There are usually two reasons for skipping or jumping: dirt and scratches.
Dirt: There may be some dirt on the DVD (wipe gently with a lint-free cloth from the centre of the disc outwards). If the jumping and skipping is on all discs, the lens might have some dirt or dust on it. Buy a cleaning disc (google!) and let it run.
Scratches: Scratched discs are difficult to mend. If it is a personal disc (i.e. home-made, photos, home movies etc), you might be able to copy the disc to a computer and then make a fresh copy. If it is a store bought disc, you might still be able to try to do this but the disc might have copy protection. It is illegal to break copy protection, so I can't recommend the many guides on Google for doing this.
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Problem: The drive is stuck and isn't coming out, and when it does come out, it doesn't go back in straight.

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Solution 1: It sounds like your disc tray is out of alignment. Google "fix disc tray alignment" for help.
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Problem: I can't hear anything happening when I put a disc in. Why?

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Solution 1: This may be a spindle motor failure. You can replace these for anywhere between twenty and fifty pounds if you do it yourself, but you will void your warranty. If your machine cost you anywhere under 80 pounds, it's probably not worth you doing this.

Drive spindle motor failure is not the only reason for this, but it is one of the most common. Before you buy a new motor, check other problems first, such as checking if anything is catching on the mechanism and stopping the disc from spinning correctly
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Problem: Discs come out of my player with a scratch on them. WHY????

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Solution 1: There is probably something that has broken off inside the casing and is touching the disc as it spins or you insert or remove a disc. Check thoroughly inside for any sharp plastic or metal sticking up near where the disc sits. Only use cheap or blank discs to check that this problem is solved.
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Problem: When I play a DVD only the sound comes out. There is no picture it is not the hdmi cable as it works fine with the sky box. And it's the same on different Tv monitors. Anyone else experienced or any ideas?

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Problem: After less than 2 years the front panel power button fails to work, though the unit remains fully functional by using the remote control power button. Seeking information regarding whether this can easily be repaired or replaced (part number??).

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Problem: My player froze when starting to play a bluray. After ejecting disc and restarting the player now spins slows and spins and after a minute says unrecognised disc on any Blu-ray Discs. It also does not recognise any DVDs. The firmware is up to date.

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Problem: The green power light come up but there is no display and none of the buttons to the main unit work?

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Problem: The green power light come up but there is no display and none of the buttons to the main unit work?

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Problem: When I stop watching a movie on DVD and turn off the Denon player and I restart the player afterwards, the DVD always starts all over again from the beginning of the DVD. Why doesn't it continue playing where I stopped the movie ? Thank you.

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Problem: no sound when streaming netflix or other programs through this unit. I have sound with the blue ray? What gives?

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